FAQ
Everything you're wondering
Straight answers on trials, devices, payments, and setup. If yours isn't here, WhatsApp us — a real person replies in minutes.
Can I try it first, and what if it's not for me?
Yes, you can try it first. Start a free trial over WhatsApp with no payment details and watch on your own TV before deciding anything. If you subscribe and it isn't right for your home, every plan is covered by a 7-day money-back guarantee — just message us within the first week. There's no contract to break.
How many screens can we use at home?
Plans cover one to four screens streaming at the same time, so you can choose what fits your household. You can install the app on every TV, tablet and phone in the house; the plan only decides how many play at once. Not sure how many you need? Tell us how your family watches and we'll suggest the simplest fit.
Is my home internet fast enough?
Most likely, yes. A stable 10 Mbps connection handles HD comfortably, and 25 Mbps or more is ideal for 4K. Typical home internet plans from Bell, Rogers, Vidéotron, Telus or Cogeco clear both, so switching usually means dropping only the TV part of your bundle. If you're unsure, run a quick speed test and send us the result on WhatsApp.
Do we still get live sports and premium channels?
Yes. Live sports and premium channels are included — hockey, football, basketball, soccer and more, with the big games in 4K. The Premium tier adds dedicated premium sports channels, Anti-Freeze™ streaming for a steadier picture, and Catch-Up, so a show or game you missed can still be watched when you sit down.
Is setup complicated?
Not at all, and you won't be doing it alone. Once you sign up, we send your login by WhatsApp or email and guide you step by step as you install the app on your Smart TV, Firestick, Android box, iPhone or computer. Most homes are watching within about 10 minutes, with no technician appointment to wait for.
Will it work on the TVs and devices we already have?
In most homes, yes. It runs on Samsung and LG Smart TVs, Amazon Firestick and Fire TV, Android TV and Android boxes, Apple TV, iPhone and iPad, Android phones and tablets, MAG boxes, and Windows or Mac computers — one service, the same channels on every screen. If you're unsure about a device, send us its model on WhatsApp and we'll confirm before you pay.
How does the free trial work?
Send us a message on WhatsApp and we'll set up a trial login on your device the same day, with no payment details needed. Take your time with it: check the channels you watch most, try a movie, and see how the picture looks on your own TV. If you're happy, we can turn it into a full subscription right away.
How do I pay?
Interac e-Transfer is the easiest option for most Canadian households — it's quick, familiar and has no fees. We also accept other payment options; just ask on WhatsApp. And unlike a cable bill, nothing is ever charged automatically: your plan never renews or bills you without your say-so.
How soon can we start watching after paying?
Usually within minutes. As soon as your payment is confirmed — typically right away with Interac e-Transfer — we send your login by WhatsApp or email and stay with you until the first channel is playing. Most activations are finished within 10–15 minutes of payment, so you can often be watching the same evening you decide to switch.
Still have a question?
Skip the guesswork — reach us and get an answer from a real person, usually within minutes.